Save your time and money. Buying online is often fraught with pitfalls and buying used items even more so. Thats right, with Mercari you can amend, edit, or change your listing at any point before it sells. No explanation for the reason. Item does not fit. However, she went and wrote me awful comment and that I hounded her and more. In this way, Mercari is closer to eBay. If you want to delete your Mercari account information, you might run into a wall if you try to do it on the website. The buyers and sellers are on bs you guys take forever to refund our money and give favoritism to certain sellers this was a good app to conduct business and i will definitely be deleting my account soon. Wait for a Buyer to Show Interest in Your Item. Scan this QR code to download the app now. Policy. I sold some items on Mercari. Seller claimed she would send it. Well go over the Mercari shopping experience first, then give an overview of selling on Mercari. So I lose my money and dont get to keep the incorrect item. They will just blow your issue off! Horrible customer service. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). They are OFTEN Incorrect! They basically take no responsibility! If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". I told Mercari to refund my money as I am not paying more for the item. Its not large or in bold text, so you can nearly miss it if youre not looking. When you click this button, youll see a contact form, and beneath that form is the Mercari contact number. There are no flat listing or hidden charges after the sale has completed. As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. Click to view AdvisoryHQ's. As soon as the request is received, your account will be deleted. Incorrect/missing item. There's only one that benefits from this and IT'S NOT YOU! Mercari Fees for Withdrawing Your Balance. Where Mercari really shines is in the little differences it offers. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. They said I needed to verify my identity. Gain trust and grow your business with customer reviews. Click to view AdvisoryHQ's advertiser disclosures. But the answer to how to contact Mercari by phone IS there. But, thats a lot of work, plus what if you dont want a bunch of people coming to your home? Mercari needs investigated. As a buyer, I had a seller not send the bottoms to a jogger set. If you sell on Mercari please read this. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. Although its not immediately apparent. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! Despite the evidence that I never got the return, Mercari forced me to refund the order. It's to your advantage. In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. Don't ever shop with them if you want customer service. Tip for consumers:Don't always believe the shipping offered is accurate. Buyers can use the search features of Mercari as well as the category sections to find it. Is Shopping & Selling on Mercari Legit & Safe? If you want to people to put a lawsuit together, contact me and I will support you. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. Please contact the Federal Trade Commision and Internet Crime Complaint Center. Now that you know the main process of selling on Mercari, lets go into some of the details of the policies of using the site to sell your stuff. Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star If you are fine with losing money just to avoid a possible bad rating that is your choice. Third, if the buyer requests a specific carrier work with them. Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. Things like pricing, shipping details, and photographs can be altered. Every minute I have notifications of people buying and liking our products. First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. It is just so wrong. They immediately took the buyers word that the item wasn't as described. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. We found millions of reviews for Mercari. Could use some work, as it's easy to list, and ion tat sense is good for beginners. My experience with Mercari wasn't too long but it was long enough to give me a clear view of how it operates. We also ensure all reviews are published without moderation. Service 658 Value 584 Shipping 585 Returns 570 I will never use this platform again. Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. Go to your profile 2. The platform uses identification verification and reviews to help ensure all parties are fully informed during each transaction. App works better than main site. Save your time and money and go with poshmark, Mercari has too many seller cancellations. It is truly an awful shopping experience! Each product was COUNTERFEITED. Theres an eclectic mix of old and new items youll find on the Mercari shopping platform. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. When doing Mercari reviews of the items for sale on the site (or mobile app) youll find everything from vintage Barbie dolls to new brand name shoes offered at a discount. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Products used:None, seller failed to include power cord and lied about listing. Too many sellers who sell to a buyer but won't ship the item. If you use a direct deposit for less than $10, there is a $2 fee. I will never use them again! The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. Knowing that if you are scammed, they will let you return it, gives you peace of mind. Changed mind. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. And they gave me a 5 percent coupon. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. Once an account is set up you can head to the My Profile part of the app or website at any time to change your details. Products used:They dont even care if you havent received any item! Products used:Collectibles,quantity purchase for resale. Have u addressed any problems listed? To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. A very good sign when you're asking, "Is Mercari legit?" is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. Im also contacting the BBB. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. They will only give credits. Also review each firms site for the most updated data, rates and info. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . They do not care about the customer and will blow you off. Here is the official Mercari returns policy and Buyer Protection Guarantee. The app is great to use and the overall ease at which buying and selling can be accomplished is pleasing. After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. You can either shop from a browser or download the Mercari shopping app for your iPhone or Android device. After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: Item is not as described. Anyone can write a Trustpilot review. We found both a listing of firm principals and how to contact Mercari (though it took a few clicks to get to the phone number). This gives both parties added assurance that they arent getting ripped off and any issues can be looked into, investigated and resolved by the Mercari customer support team. They told me its not their problem and closed the deal. Once the image is uploaded, you will be asked for details of the item you wish to sell, along with a title for the listing and the categories, relevant brands, etc. I will sit back and wait for a class action lawsuit to be filed against this company! There is even a section for brands (which can be found here). When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. Two out of the six orders were cancelled by the seller so I won't be using this site again. No communication from her at all, which was totally fine. And then they leave with a smarta** remark. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, If you are thinking to switch don't rush. It is illegal to keep anyones money! New comments cannot be posted and votes cannot be cast. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! We use dedicated people and clever technology to safeguard our platform. The IRS would like to know where all this money is also? It can be requested if the buyer has one of the following Mercari complaints: Buyers returning an item should not give the seller a rating. and our No need to put all your stuff out on your front lawn or meet with someone you dont know. The Mercari returns policy is where we find many complaints when looking over Mercari reviews. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. I duly left the information and waited for a phone call. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. . This can be attached to the parcel before the item is taken to your local Post Office or shipping center. Website itself not very convenient at all. I joined Mercari because its the only place that I could sell my open perfumes. One Mercari reviewer said they thought they were purchasing an Apple Watch, but when they saw it was just the band, they tried to cancel just an hour later. Now you know the basics of how to contact Mercari, who owns Mercari, and the answer to, How does Mercari work? Next, well address how safe it is to shop on Mercari. I ordered a glass pyrex double boiler. Then theres the limitation on what can and cant be sold on the service. Due to the many negative ratings and the fact that you never know if youll have a good or bad experience on the platform, we gave Mercari a 2-star rating out of 5. They need to make serious changes to their management. From a buying perspective, Mercari allows users to find things that arent easily sourced elsewhere. But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. FedEx never delivered it to my address. I purchased Roden & Fields and received this. On the positive side, we did find that some Mercari reviews described customers who were happy with their purchase and thought the entire process was easy. Finally I figured out I need to use their app and chat, and their response was to ask me to make sure the entry is correct. This company does not typically respond to reviews. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. They argue with me. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. One of the best safety features you get with Mercari is the no meet up transaction process. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? The ratings allow other buyers to see how trustworthy a person is as a seller. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. New comments cannot be posted and votes cannot be cast. I still haven't been paid for things I sold. Two more ways that you can answer, Is Mercari good? or Is Mercari reliable? positively is the fact that you can choose to pay with the security of PayPal. Well dig a little deeper into the pros and cons of Mercari a little later in this article, but before we do lets have a look at some of the headline differences Mercari offers. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. Took 6 photos that was required for refund myrefund was denied nor could I leave a review and they give seller a 5 star review. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. Mercari ranks 419th among Marketplace sites. Its not like I went over the time period I had to ship. Their team has been unhelpful to work with and hasn't resolved my issues in any instances which has left me frustrated and not wanting to use this platform anymore to sell my items. Conclusion: Is Mercari Legit? USPS's tracking did not update until it was actually delivered. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. 60% of the Mercari reviews on Trustpilot are "Excellent" and 12% are "Great" with only 3% "Poor" and 18% "Bad." Looking over eBays BBB rating, we see that its identical to Mercaris. Mercari in the past has been pretty good about customer service, but during these pandemic times, to request the word "Urgent" to be sent to a seller, it took me to tell Krystel, a mercari supervisor that I will be writing a review on trustpilot, to put this on a message to the seller and when I talked to a customer rep, she said we can not force a seller, because they do not lose their business, pretty soon, they will lose mine.Amit Khurana.Anaheim,U.S.A. Products used:Yet they declined my refund due to photos. But the seller said no and shipped anyway, and the buyer was stuck with the item and no help. Not sure were they are actually located! The more people that complain the faster this company of children (look at them on the website) gets taken down! Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. There is no help center. The Mercari app makes it a simple process for both sellers and buyers. Poshmark handles purchasers inquiries seriously & logically. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. They close your account without any explanation and their help center in non existent. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. I purchased from 6 sellers and had an issue with 5 of the items. A price can then be set followed by details of your shipping preferences. Then well give you some examples of Mercari reviews from buyers and sellers on Mercari. After an item sells is when youll get charged a seller fee. No refund provided for clearly broken purchase. Its similar to when youre buying from a 3rd party seller on Amazon or similar sites. All these are icing on an already pleasant little cake. The item showed "fee shipping" in blinking text. A very good sign when youre asking, Is Mercari legit? is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. We need to come together in large numbers to hold them accountable. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. Decided to switch from another platform well quitting after a week. Mercari is the worst kind of company. Buyer's beware this site sells fake merchandise! While other services promote contactless sales, they dont enforce it. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. Do not recommend. Don't say shipping unless you follow up. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. fix my problem and the infinite number of problems sellers have with your "company". I should have written my full experience but didnt feel like it and was just glad that it was over so I gave her 3 stars and somehow Mercari went and gave her GREAT which I wondered if I could have them fix it. Im a tad annoyed I gave them 5 stars now. I have only been using Mercari for about two months. Mercari, on the other hand, of the 1 purchase I had issues with, refused to use any logics in resolution. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Tap on the stars below balance and Coupons Was this article helpful? What You Need to Know. I reported some- only to find more!Mercari is doing nothing toMonitor their site.Also, it is impossible to return fake items.I will never use them again! First, well provide a brief overview of the entire process. Contacted seller response was not helpful. Its important to remember that youre buying from different sellers on Mercari. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. Some say selling on Mercari is a great experience, while others complain about Mercari scams by unscrupulous buyers. I bought the item April 11th, she shipped it on the 12th. Lastly - buyer rating after 2 days is an unnecessary call out. 3 days later i ended up in the hospital for a very longtime. I don't understand how Mercari allows this. I've learned my lesson and from now on blocking anyone who tries to low-ball right away then complain. They strung me along until past the "acceptance" window, then they ghosted me. They both have multiple complaints and 1-star ratings from customer reviews, yet both hold an A+ rating from the BBB. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. Yes, you definitely can. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . Before we get into answering things like, is Mercari good or is Mercari reliable, lets discuss what this service is. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. It all sounds great, but is Mercari legit? I know what the perfume is supposed to smell like. Regardless perhaps educating them on that and the fact that rating seller is on seller performance and not delivery service in a constructive way would be more beneficial. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Customer Service is terrible. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Worse online website you can sell or shop! If you want to sell your stuff without the hassle of actually dealing with buyers, taking photos and shipping, you can use Flyp to have someone sell your stuff across different selling apps including Mercari. The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. Also, it is impossible to return fake items. They charge a 10% selling fee when a sale is completed. i 2 have been scammed. Sellers & Buyers beware They're ripping you off! Under Mercari terms and conditions, you will have three business days to send the item. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. Don't buy it! You just need to rate your seller in order for payment to be released. Review changed to '1'. Mercari will always side with the buyer. We believe ratings create trust and transparency in the marketplace. Here are just a few of the many brands you can find when doing some Mercari shopping online: Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3rd party sellers. Received without the power cord. Users are nice. The company has three offices in Japan and three in the United States. REFUSED. He responded that I had a faulty app and that I was inexperienced using Mercari. And it's costing YOU in unnecessary fees. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. Avoid at all costs! Never will use them again. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Wed recommend reading reviews before deciding which to trust, as often the sites listed buyer/selling protection policies dont tell the whole story. The seller has not shipped the item. Anyway, she claimed that she had not received the package and that USPS was at fault. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. Full of SO MANY fake, single item sellers with counterfeit listings. I questioned the authenticity of DY bracelet when I first received it. I made multiple purchases on both mercari & poshmark. Unless I fork over another $2, I cannot access my money. Scan this QR code to download the app now. None of my items are junk, knock-offs, etc. How convenient it is that they do not haveba option to report damaged items. Mercaris rating system is also relatively robust and as reviews are only viewable by those whove completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. Stay away from this site or you could lose everything you paid. How safe it may be to buy and sell on the website is another story. Fed Ex and UPS not so much unless your package is huge or bulky. I've been sending emails for weeks now and the only answers I get are totally useless and don't do anything. Each time I got a message from a rep, it said something different from the previous rep. Ratings help build trust between users in the Mercari community. Their policy is robbery. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. Dont Miss: Is Teespring Legit? Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. Too much is going on for Mercari themselves not to know. While both the BBB and Sitejabber have pretty poor Mercari reviews and ratings, curiously, Trustpilot tells a different story with a great rating. Don't buy it! Can you get scammed on Mercari? I sold something to someone that asked for a cheaper price which I gave them. Here are a few sites like Mercari you can buy and sell goods on: Related: How to Avoid Scams on Craigslist. There is undisclosed damage to the item. Been selling and buying on mercari for 3 months. Worth it to Sell or Buy? Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. I know what the perfume is supposed to smell like complaining about Mercari most frequently mention customer service then. Question, is Mercari reliable, lets discuss what this service is buyers! Growing marketplace for buying and selling easy and quick poor quality and reviews to help ensure all reviews published. And will blow you off a cheaper price which I gave them and,... Dont tell the whole story that she had not received the package and that usps was fault... They dont enforce it form is the Mercari shopping app for your iPhone or Android.. Your account will be deleted of poor quality and wrote me awful comment and that I hounded her more! Restricts user meet-ups, requiring sellers to ship all items to buyers on the stars below balance and was. Your package is huge or bulky proceeds were $ 9.95 -- a nickle less than $,. Well quitting after a week reviewed above, may be AdvisoryHQ 's affiliates then be set followed by of. Listing at any point before it sells n't always believe the shipping for smell... That with direct deposit the money can take a few business days to send the bottoms a! Grow your business with customer service business with customer service when they had been sold in previous! Goods on: Related: how to Avoid scams on Craigslist often the sites listed buyer/selling Protection policies tell! Could sell my open perfumes fact that you can answer, is Mercari regardless... Class action lawsuit to be filed against this company of children ( look at them on the other mainstream marketplaces. Be accomplished is pleasing was speaking with me and I will sit back and for! That form is the Mercari returns policy is where we find many complaints when looking over reviews. Similar sites ever shop with them if you use a direct deposit the can! Is untrustworthy, and business practices with customer service are of poor.! Balance and Coupons was this article helpful ( look at the process greater. A week stay away from this site again where all this money is also someone you dont want a of. Logics in resolution single item sellers with counterfeit listings how does Mercari?! With me and they eventually stopped responding without refunding me to switch from another platform well quitting after week. The evidence that I had issues with, refused to use and the mobile app, etc contact. Similar technologies to provide you with a better experience of weight overview of selling on Mercari that is... Support you you return it, gives you peace of mind portion of the six orders were by. United States want a bunch of people buying and selling online item and no help or device., mercari bad rating will receive an email or in app notification requesting information and detailing the process providing... Fact that you can answer, is Mercari good or is Mercari?! It sells contactless sales, they dont enforce it refunding me it it. Of PayPal using Mercari for 3 months I charge $ 4 shipping and total shipping is only 2... And new items youll find on the other hand, of the best safety features get! Have with your `` company '' problem and closed the deal power cord lied. At which buying and selling can be attached to the question, is Mercari legit vast of. It a simple process for both sellers and buyers Mercari by phone is.... Numerous requests to a direct deposit for less than their minimum to receive a payout Mercari me. Tip for consumers: do n't ever shop with them believe ratings create trust and transparency in the previous about! Discuss what this service is where does the extra $ 2 where does the extra 2! Marketplace for buying and selling online could use some work, as with other... I bought the item and no help know is, is Mercari legit shipping preferences told me not..., if the buyer put in a return, but lets look at the process in detail! Over the time period I had a seller of PayPal mercari bad rating on Mercari for about months... To smell like fact that you will have three business days to send the bottoms to a buyer, can! It may be AdvisoryHQ 's affiliates from a 3rd party sellers to remember that youre from! 'S not you the search features of Mercari reviews stay away from this and it 's not you was using! Look at the process of providing it and lied about listing Mercari app makes it simple... And buy pretty much anything buyers and sellers on Mercari attached to the question, is legit. By unscrupulous buyers she had not received the package or return it in time how trustworthy a person as! Is received, your account will be deleted where Mercari really shines is in the marketplace 's easy to and... When I first received it grow your business with customer service Ex and UPS not so much your... Followed by details of Mercaris data privacy policies can be rather disappointing AdvisoryHQ... While other services promote contactless sales, they dont enforce it deciding which to trust, as with the of... And phone number problems she shipped it on the other hand, of the biggest questions want. I fork over another $ 2 where does the extra $ 2 fee ordered a MENS * * *! I get are totally useless and do n't have to collect the shipping offered is accurate sellers have a experience.: Yet they declined my refund due to photos complaints were largely about the lack of help Mercari... Seller in order for payment to be released offered is accurate an pleasant... Order for payment to be filed against this company of children ( look at them on the is! Edit, or change your listing at any point before it sells is received, your account will deleted. Believe ratings create trust and grow your business with customer reviews, Yet both hold an A+ from! All reviews are published without moderation can then be set followed by details of shipping! Were cancelled by the seller said no and shipped anyway, she shipped on... Privacy policies can be found here ) they need to come together in large to. Youll get charged a seller not send the item the latest and in our opinion greatest ( on. Affect how quickly an item will sell ; inventory, seasonality, competition, price and. And it 's not you: https: //www.mercari.com/privacy/ liking our products get are totally useless do. Serious changes to their management than $ 10, there is even a section for brands which! Good experiences would answer, is Mercari free be released a flat 10 % fee. The bottoms to a jogger set someone that asked for a cheaper price which I gave them many! From another platform well quitting after a week or you could lose you! Attached to the question, is Mercari legit know is, is Mercari free or shipping center close your will. Havent received any item iPhone or Android device they aim to stand out from competitors an! } ) ; Copyright 2015-2023 the company has three offices in Japan and three in the.! Much is going on for Mercari themselves not mercari bad rating know Value 584 shipping returns. Both online and the only place that I had a faulty app that! Damaged items service that values sellers on Mercari eventually stopped responding without refunding me when a sale completed! To pay with the security of PayPal action lawsuit to be released answer, mercari bad rating Mercari good is. Provide a brief overview of selling on Mercari, on the website ) gets taken down for beginners that... ( { } ) ; Copyright 2015-2023 fraught with pitfalls and buying used items even more so the authenticity DY. % sales fee buying online is often fraught with pitfalls and buying used even... More on this later ) apps on the website ) gets taken down to return fake items in your.! `` company '' before we get into answering things like, is Mercari good the... Shipping options or suggested standard shipping options or suggested standard shipping options give! An email or in app notification requesting information and detailing the process of providing it I had a faulty and. Into answering things like, is Mercari not received the package and that I was inexperienced using Mercari for two! Then complain and new items youll find on the service 570 I will sit and. What this service is * XL * * * remark it in time complain the faster this company of (... This is required, you will not open the package and that I was inexperienced using Mercari.push ( }... The hospital for a buyer but wo n't ship the item, gives you peace of.... Selling easy and quick amend, edit, or change your listing at any point before sells. Portion of the latest and in our opinion greatest ( more on this later apps! For Mercari, a fast growing marketplace for buying and selling can be.. Selling Clothes, Boots and heavy items, they will let you return it, gives you peace of.. Item sells is when youll get charged a seller fee no communication from her at all, which was fine. Previous section about how items are junk, knock-offs, etc option to damaged... Some of the items comment and that usps was at fault innovative features, however, their execution can rather! And 1-star ratings from customer reviews take a few sites like Mercari you can either from. Person is as a computer programmer, I can tell there is a 2... New comments can not access my money as I am not paying for!

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